For shop owners and artisans interested in opening a wholesale account with JUL Designs, please register at our wholesale site JUL Wholesale.
You may return most new, unopened items within 30 days of delivery for a full refund excluding the shipping. You will be responsible for shipping costs except in cases where the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We are not responsible for any international duty/taxes or problems with shipping/customs. We usually send products worldwide without a problem but there are occasional mishaps. It is your responsibility to inform us if your jurisdiction has any special requirements, we would be happy to oblige.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Missing, misdirected, or incomplete orders must be reported to JUL within 45 days. Problems reported outside of this 45 day period are not the responsibility of JUL.