JUL offers the opportunity to purchase insurance from ROUTE at checkout.  ROUTE insurance covers loss, damage, and theft including destruction of the package in transit and misdelivery.  At shipment, customers are sent a notification that details how to make a claim.

Packages for which the customer has not chosen to purchase insurance are not the responsibility of JUL.

JUL is not responsible for loss of packages for which the customer entered incorrect address information at the time of purchase. It is the customer's responsibility to check all of the order confirmation information to make sure it is correct at the time of purchase.